Refund policy
We want you and your pet to love everything you buy from TT Pet Co. If something isn’t right, here’s how returns work.
Changed your mind?
You can cancel your order and return items within 14 days of receiving them for a full refund of the item price. Just let us know within those 14 days by emailing support@tiptoegrooming.com or messaging us on WhatsApp on 07539 738296, then send or bring the item back to our shop within a further 14 days.
This applies to items such as leads, harnesses, collars, clothing, toys, bowls, brushes and other accessories, as long as they’re unused, in their original condition and packaging.
What we can’t take back
For hygiene and safety reasons, the following can’t be returned unless they’re faulty or not as described:
- Food, treats and chews
- Shampoos, sprays, powders, dental care and other health and grooming products once the seal has been opened
- Items that have been used, worn by your pet or damaged after delivery
Faulty, damaged or wrong items
If anything arrives faulty, damaged or isn’t what you ordered, contact us within 30 days and we’ll replace it or give you a full refund, including the original delivery charge. This doesn’t affect your statutory rights.
How to return an item
- In person: bring it to TT Pet Co, 8 Upper Tachbrook Street, London SW1V 1SH, with your order number.
- By post: send it to the same address. Unless the item is faulty or we sent the wrong thing, return postage is paid by you. We recommend a tracked service.
Refunds
Once we’ve received and checked your return, we’ll refund you to your original payment method within 14 days. For change-of-mind returns we refund the item price and standard delivery charge; any extra you paid for express delivery isn’t refunded.
Questions
Email support@tiptoegrooming.com or WhatsApp us on 07539 738296.